
FAQs
Please reach us at matchboxmovers@gmail.com if you cannot find an answer to your question.
How do I book a move?
We want to make it simple. Call 236-509-9090 or complete a Get a Quote form.
We will do our best to accommodate your schedule, even short notice moves.
What is the average time and cost of a move?
A one-bedroom can take an average of 3-5 hours to move and a two-bedroom 4-6 hours. We have great rates and specials throughout the month. But consider these factors that impact the moving time: volume of items, walking distances, elevators, stairs, if packing assistance or furniture disassembly is required, and the travel time to your new location.
Do you offer packing supplies and services?
Yes, we do offer packing supplies as well as packing/unpacking services prior to moving day. If you still have a little more packing to do on moving day, we can help you with that! Let us make your move easy and convenient. Just call us at 236-509-9090!
Are there items you cannot move?
Yes, all licensed movers will not move hazardous chemicals, corrosive, and combustible items such as propane tanks, firearms, paint, and aerosols. And, sorry but we can’t transport your pets.
How do I prepare appliances for the move?
Make sure your dishwasher, microwave, refrigerator, washing machine, and dryer are empty. You will also need to ensure that your appliances are disconnected from any electric, gas and/or water connection.
When would I need an in-home estimate?
Generally, we can give you an estimate over the phone. However, in some cases an in-home estimate may be requested to give an accurate quote, especially with the following considerations:
– There are large and bulky pieces
– There will be difficulty parking the moving truck nearby the home
– There are narrow stairways, doorways and hallways that furniture can’t fit through
– Your home is larger than 1500 square feet
Do you offer insurance?
If you do not have coverage, we can offer some options. For instance, a policy from a third-party insurance is recommended for valuable items. Call us at 236-509-9090 or email: matchboxmovers@gmail.com.
What is the 1 Hour Travel Time Fee?
This is a standard industry fee. It covers the cost of the distance from our truck/storage location to the starting point, and after completing the move, the distance back to our truck/storage.